Home > Public Transport > Tube Travel for Wheelchair Users

Tube Travel for Wheelchair Users

By: Jonathan Webb - Updated: 8 May 2019 | comments*Discuss
Travel Tube Wheelchairs Disabled

While access to the tube for wheelchair users is steadily improving, travelling on the underground system can still be problematic for some passengers. Not all of London's underground stations have access for wheelchair users, so it is vitally important that you confirm this prior to travel.

To help wheelchair users,Transport for London have made available a tube access guide, which gives details of which stations have step-free access. There are currently 48 stations on the tube system that are step-free from the street to the platform. If you require assistance in purchasing a ticket a member of staff will help you at the ticket office. If you wish to use the ticket machine, a member of staff in the ticket hall will normally be available to help you.

All London underground front line staff have undergone disability equality training to help passengers with disabilities. Many tube stations now have wide aisle automatic ticket gates, which are much wider than standard ticket gates, that wheelchair users are able to operate. This enables passengers in wheelchairs to pass through the gate line much quicker than would otherwise be the case if they have to wait for a member of staff to let them through a manual gate.

There are a number of initiatives underway to reduce the gap between the train and the platform edge, making it easier for wheelchair users to board trains. These include the provision of platform humps (at London Bridge, Wembley Park and on the Waterloo and City line) and changes to the height of the track on the Jubilee line and Central line. Priority seats on platforms are also being introduced

On the Train

All London Underground trains have clearly marked priority seating. This can be found near the doors and is recognised by an internal notice.

Able bodied passengers are expected to leave these seats free or vacate them if a disabled passenger boards the train. Across the London Underground network, the number of seats is being increased and their location standardised, so disabled passengers will know where to find them. Rolling stock on the Jubilee, District and Northern lines have multipurpose areas which are suitable for wheelchairs, pushchairs and luggage.

On occasions a lift from the street to platform level may be out of service. It is possible to check this by using journey planner or calling customer service before you travel. It is also possible to sign up for Transport for London's travel alert system.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
My wife uses an electric scooter. Can they be used on the underground
CAZZZ - 8-May-19 @ 12:10 PM
How can I filter your journey planner so that it takes account of me having an electric scooter
Northender - 8-Apr-17 @ 10:51 AM
Anita Chapman - Your Question:
Hi I push my husband in his wheelchair ,I don't pay on the busses do I have to pay as his carer on the tube ?

Our Response:
Please see Transport for London link here which will tell you all you need to know.
DisabledTravelAdvice - 15-Mar-16 @ 1:41 PM
Hi I push my husband in his wheelchair ,I don't pay on the busses do I have to pay as his carer on the tube ?
Anita Chapman - 14-Mar-16 @ 3:09 PM
@Paula - you can get all you need to know from the Transport London link here. I hope this helps and enjoy.
DisabledTravelAdvice - 2-Mar-15 @ 2:33 PM
I am looking for some help and advice! I am bringing a classof 30 children to London on Friday 17th of July 2015. On of the children is in a wheelchair so was looking for tube stations that are accessible for her. The plan is: arrive by coach at Stanmore tube from Stanmore to the best underground for the Natural History Museum (South Kensington?) from the museum to The London Eye and then obviously back again at the end of the day!!
Paula - 27-Feb-15 @ 11:31 AM
What number do I telephone for advice. We want to see warhorse and have 2 wheelchairs. Travelling from Stanmore station. We have 3 able bodied people with us and can get out of the chairs if nec but only one can walk a bit. Both can manage one or two stairs. Need best route and any advice pls.
Lou - 12-Mar-13 @ 6:42 PM
Is there a lift at Vauxhall station?I am travelling from there to Wimbledon
Hil - 3-Dec-12 @ 1:18 PM
I have to bring my mother-in-law who is a wheel chair passenger to Sri Lankan High Commission to sign in front of them. She lives at St Josephs Rest Home, The Drive, Ilford. What is the best way to take her there by public transport. Please advice me.
BB - 2-Sep-12 @ 7:48 AM
So where is the tube access guide?Not a lot of use if further reading does not include tube travel.
Hazel G-M - 18-Apr-11 @ 5:35 PM
Share Your Story, Join the Discussion or Seek Advice...
(never shown)
(never shown)
(never shown)
(never shown)
Enter word:
Latest Comments