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Common Problems with Mobility Scooters

By: Jonathan Webb - Updated: 15 Dec 2018 | comments*Discuss
Mobility Mobility Scooters Disabled

The use of mobility scooters has become increasingly popular in recent years, providing many disabled people with a life line to the outside world and giving them an element of independence that would otherwise prove difficult.

Generally speaking, mobility scooters are relatively reliable and need little maintenance. Mobility scooters have two major components. the electric motor and the battery that provides power to the motor along with the lights and horn.


Problems can occur to the battery, such as having to recharge it at regular intervals due to it not holding its charge for long periods. At its worst, this can mean having to put your mobility scooter on charge after every journey. Not only does this limit the distance you are able to travel, due to the chance that your mobility scooter may run out of battery power before you can make a full round trip, but can prove inconvenient as you are unable to make full use of your scooter due to the prolonged down time.

The main cause of batteries unable to hold their charge is old age. The only cure for this problem is to have a set of new batteries fitted. If you choose to have a set of bigger batteries installed, remember that although they may hold more charge, they can also be considerably heavier than normal sized mobility scooter batteries, which in turn means that your mobility scooter is heavier and needs more power to move, which in turn can drain the battery faster. If you are also using your lights on the mobility scooter, the battery's time between recharging will be reduced accordingly.


The electric motor on a mobility scooter is of a relatively simple design and usually quite rugged, able to withstand normal everyday use around towns and cities in most types of weather. It can, however, be damaged by, for example, mounting or dismounting a pavement without a dropped kerb or by driving your mobility scooter through an excessive wet area, such as a deep puddle. It is also possible to damage your mobility scooter's motor by driving through a very dusty or gritty area. The damage may not be immediately apparent, but dirt and grit that enters the motor's moving parts can cause the motor to fail at a later date.


The tyres on your mobility scooter will, at some time in the scooter's life, need to be replaced. This goes for whether they are solid, in filled or pneumatic type tyres.

Solid tyres will eventually need replacing due to general wear and tear, although they will probably last longer than the other two types. Due to their solidness, they are not always a popular choice with mobility scooter users, who prefer a more comfortable ride.

In filled tyres can also last a long time, and give a far superior ride to solid tyres. The main problem with these is that over time they will split and the in fill material, which is usually a spongy like material, will spill out making them unusable. Like any air filled tyre, pneumatic tyres are prone to punctures, in addition to the usual wear and tare.

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I have a sterling little gem brand new battery’s bleeping sound when turned on won’t move could you help please
Heatlumps - 15-Dec-18 @ 6:26 PM
Drove mobile scooter charged overnight then next day key wouldn’t turn in ignition. All batteries have been checked - all ok .. not sure why the key will not turn now ??? Any ideas please??
Rusty - 2-Dec-18 @ 3:00 AM
I have a celebrity xl8 which is not going into free wheel when you push the lever forward
Dave - 29-Nov-18 @ 1:20 PM
i have lights and ignition but no drive on my BONUS mobility scooter i can not put it in neuteral as should with lever at rear
ace - 27-Nov-18 @ 5:09 PM
my BONUS mobility scooterwont go into neuteral, all lights and indicators workingbut no drive when levers are pressed
anyhony mitchell - 27-Nov-18 @ 5:06 PM
I have a mercury neo 6, with newish batteries.. April this year. It has started rolling backwards down hill. Even on dry pavements. Worrying as I live in a hilly area
Xxx - 15-Nov-18 @ 10:21 AM
I have a pride celebrity x with brand new batteries and service done a month ago but now it has slowed down to about 4mph for some reason if you have any idea what this may be I'd really appreciate the way input thank you
Leon - 31-Oct-18 @ 3:29 PM
Kensington freerider battery charger not charging when connected , what is best way to check charger ? I get no output voltage from charger when not plugged in ? not sure if when not connected to batt if it will send an output voltage out. any suggestions. thanks BG
bri - 30-Oct-18 @ 2:07 PM
i have a kensington 8mph mobility scooter and the indicators dont flash just stay on with a continueous bleep can any one advice me on what to check
whippo - 22-Oct-18 @ 4:44 PM
I have an Envoy scooter which has new batteries and serviced. It now refuses to go any faster than a snail! any ideas please ?
Cas - 18-Oct-18 @ 5:09 PM
My dad's Sterling Emerald mobility scooter won't reverse any longer, it goes forward but locks up when in reverse, can anyone help please?
Matty - 18-Oct-18 @ 3:13 PM
I have a TGA Mystere, when pulling away it does not always go immediately.After a few seconds it will start with a jolt, or if I just rock the scooter gently whilst sitting it will go with a jolt. Once going, it runs perfectly normally.SIT
Mike - 5-Oct-18 @ 3:56 PM
I have a mercury m48 scooter,my problem is I have a shaky steering column. Is this an easy fix ?
Stevo - 2-Oct-18 @ 2:25 AM
My Rena medical scooter model numbers741/b1 as a problem with the power gauge needle as stopped stuck passed the green and will not move from full and will only drop down when I turn it off. Once I turn it on it shoots passed the green and I can’t see how much battery life I have lef because when travelling it stays at the green and will not move please help
Taz - 1-Oct-18 @ 11:51 AM
Son disconnected batteries then re connected and all is good
Pablo - 29-Aug-18 @ 10:21 PM
My TGA Mystere battery ran low yesterday & battery indicator was flashing & beeping for about half a mile up a gentle hill home. This is the lowest it's ever been. Its been on charge overnight & charger is lit up green as it should be for a full charge but the indicator is still showing 1 bar while still flashing & beeping. Any ideas?
Pablo - 29-Aug-18 @ 8:49 AM
I have a merits scooter that turn off by itself. The batteries are good and fully charged. Sometimes I press t warning lights button and rides for a while and then turn off again.
Ricky - 25-Aug-18 @ 3:07 PM
GAILY777 - Your Question:
I have a Fortress 1700 series scooter, how many green bars should be showing when battery is fully charged?

Our Response:
You can download the handbook via the link here , which should tell you.
DisabledTravelAdvice - 9-Aug-18 @ 12:17 PM
I have a Fortress 1700 series scooter, how many green bars should be showing when battery is fully charged?
GAILY777 - 7-Aug-18 @ 5:39 PM
celebrity pride 3 wheeler scooter. when you push to go forward its straight into top speed.let trigger go and the brakes lock up. whats my problem
mcrae - 2-Aug-18 @ 3:56 PM
@lar - small claims court if they won't play ball. Surely it should be under guarantee.
RiK - 2-Aug-18 @ 12:18 PM
I have a (Sterling)LITTLE GEM scooter. This starts out ok then it will put on the break and bleep. It is like pushing with the brake on. Even in free mode. It will go in reverse ok at this point. Any ideas please
Delsearch - 2-Aug-18 @ 7:38 AM
I bought a new Shoprider Paris mobilty scooter from my local dealer who I have dealt with for 20 years, onnn my first ride out it developed mechanical problems returned it to dealer who is excellent for after sales backup asasked he contacted Roma Medicle and a Mr Ian Morgan who dealt with my dealer asked for a replacement scooscooter to be sent but he would not agree, after multi repairs carried out by my dealer on instruction of Mr MMr Morganafter 18 days without my scooter.I feel I have paid for new price for a multi repaired scooter the reareason for this email is to highlight the poor service from Roma Medicle.I have had over the 20 years a few scoscooters always Shoprider. M
lar - 1-Aug-18 @ 12:01 AM
My emmo 3 wheel scooter tail light wont go out
Momma - 30-Jul-18 @ 3:38 PM
Got a rascal mobility scooter charged it for 12 hrs so got full charge l put the switch to high turn the dial to 10 but it only goes slow do you think it could need a change of batterieskind regards
Anth - 27-Jul-18 @ 11:40 AM
I need some help with a battery problem please. Rascal AutoGo battery indicator has 2 flashing red bars, after full charge. The batteries charge at 28.1v When charger is switched off, batteries read 26.8v Then when scooter is used, the battery indicator drops to 1 or 2 red bars,. But, I've had the scooter running for about 2 hours on 1 or 2 flashing red bars. On returning home,I measured the batteries at 23.1v before putting them on charge. It is a recently bought second hand scooter, the batteries werenew in April.. Any help would be greatly appreciated
CraigB - 18-Jul-18 @ 10:31 PM
Shop rider scooter tends to shut off when making a turn on occasion. No flashing lights, batteries fully charged. When this happens i learned to straighten my wheels out straight turn power off then on again for it to work. Any ideas?
Ang - 18-Jul-18 @ 1:01 PM
@ Quinny - arghhhh. Hopefully it will dry out okay if it doesn't you'll have to get it looked at :(
EdC - 17-Jul-18 @ 12:32 PM
I washed my pride colt plus scooter earlier and now when I switch ignition on its making a continuous high pitched beep I.e the horn.eliminated all the fuses one by one and it's the ignition key switch that seems to be the problem.shall I just leave it and see if it dries out or has anyone got any tips please?
Quinny - 15-Jul-18 @ 5:57 PM
I have a 2014 Sterling Diamond 8mph mobility scooter. Recently I had an issue when going downhill it went well over it’s speed limiter and would not slow down until I almost completely let go of the throttle, at which point theelectronic brake locked the back wheels. It then drove but on low power/speed. I took it to a local mobility scooter dealer for repair and they cleaned the motor brushes. Since then the scooter operates normally on flat roads or going uphill, that is it will go up to its top speed and remain at that, and as I slowly release the throttle it will slow down and stop as normal. The problem is when I go downhill. In both the 4mph and 8mph modes at half throttle the scooter will move at a controlled constant speed (the braking effect working perfectly), but if I go to full throttle – even on slight downhill roads- the scooter will speed up excessively and only stop when I release the throttle which locks the rear wheels!
Cornish Cim - 13-Jul-18 @ 5:35 PM
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