Pride Go Go Mobility Scooter Troubleshooting

Pride is one of the most reputable mobility scooter brands in the world. But of course, there are things that can go wrong. 

I know that you rely on your mobility scooter to get you from A to B so it’s important to familiarise yourself with common problems, what to expect and how to address them. 

This guide to troubleshooting for the Pride Go Go mobility scooter tells you everything you need to know. 

A Brief Introduction To The Pride Go Go

The Pride Go Go Elite mobility scooter was one of the first products launched by this mobility brand. It’s a scooter designed for people on the go and is compact and lightweight as well as being easy to disassemble, making it ideal for travel. 

What’s more, the compact design is great for moving through tight spaces and it’s one of the most easily manoeuvrable scooters on the market. 

The scooter runs on two 12v batteries, typically 12.0Ah and can run up to 4 miles per hour. The Pride Go Go is suitable for users up to a weight of 21 stone. 

Pride Go Go Beep Codes

One of the great things about the Pride Go Go is that all of these scooters are fitted with a beep system that tells you if there is a problem. You’ll hear a series of between two and nine beeps; the number you hear tells you what the issue is. 

In most cases, issues with the Pride Go Go are to do with user error and are normally very easy to put right. You don’t want to risk calling out a local technician if the problem is something you can handle at home because they will charge you a fee. 

If you need to diagnose a problem with your Pride Go Go then always make sure that the battery is at full capacity before going ahead. However, make sure that the charger is unplugged before you begin. 

When you’re ready, take a listen to the number of beeps and then read the appropriate beep code below.

Number Of BeepsRelated ProblemHow To Fix
2Battery voltage is too low and therefore unable to start  the scooterEnsure the scooter is fully charged or replace the battery
3Battery voltage is too highYou’ll need to contact your supplier
4There is an issue with the function of the controller Your scooter will require professional repairs, please contact your supplier
5The electric brake is trippedMake sure that the scooter is not in neutral. Set it to ‘drive’
6When turning on the scooter, the throttle lever has been pressedTurn the scooter off. Make sure your hands are not on the tiller and turn the scooter back on
7There is a problem with the potentiometer, throttle or the speed podYou will need to contact your supplier as the scooter will need professional repairs
8The motor is disconnectedContact your supplier who will perform a scooter assessment
9The battery may have been inserted while the scooter key was in place therefore tripping the controllerTurn your scooter off and insert the battery before turning the scooter back on

There Are No Lights On The Scooter

You may notice that the lights on the scooter do not turn on when you insert and turn the key. This suggests that there is an issue with power getting to the scooter. 

In this case, you’ll need to take a look to see if the circuit breaker hasn’t popped on the battery. If this is the case then locate the white button and press this in. Doing this will reset the current. 

The Motor Is Running But The Scooter Won’t Move

This is a common issue for Pride Go Go users but is one that is very easily fixed. If you notice that your scooter motor is running but the device isn’t going anywhere then the chances are that it’s been left in freewheel mode. When in this mode, the brakes are disengaged and any power is cut from to the motor. In order to solve the problem, simply pull the freewheel lever back. 

The Scooter Seems Dead

You’ve charged your scooter batteries and are ready to go but your Pride Go Go doesn’t appear to be doing much. There could be a few things causing this problem but before anything else, just double check that you have fully charged the battery. Sometimes, there may be a faulty connection or it’s super easy to forget to turn on the power.

If everything looks good where charge is concerned, then you may wish to check the following things:

  • Check that the key is turned to the on position
  • Reset the circuit breaker
  • Ensure that the battery is correctly inserted
  • Take a look to see if the power down timer isn’t activated
  • Check the fuse underneath the battery pack. If this has blown, you will need to replace it but make sure to use the exact same fuse to ensure compatibility.

My Scooter Batteries Won’t Charge

There’s nothing more annoying than batteries that won’t charge and there could be a number of reasons as to why this is happening. It might seem obvious but your first port of call is to ensure that the power cord is correctly and fully inserted at both ends. If not, you can try the following points. 

You’ll need to start by checking the fuse on your battery pack. Again, if this needs to be replaced, make sure to use a compatible fuse. 

Place the battery on charge and take a look at the LED battery indicator lights. If these don’t ever show that the battery is fully charged, this could again be an issue with the battery pack fuse. 

In some cases, the battery pack fuse will blow continuously and this means that professional repairs are required. You’ll need to contact your supplier to arrange this. 

Circuit Breaker Keeps Tripping

If you find that the main circuit breaker keeps tripping then you will need to contact your Pride supplier who will be able to offer appropriate repairs. It’s vital that you don’t attempt to make repairs like this yourself as any damage will likely void your warranty. 

In order to avoid problems with the circuit breaker tripping all the time, it’s a good idea to make sure that you regularly charge the batteries. 

You might also have the batteries load tested which can be done either at home or using a professional service. It’s possible to buy battery load testers from most auto stores but make sure to follow the instructions carefully. 

Final Thoughts

Having problems with your Pride Go Go is nothing short of frustrating. Fortunately, a lot of the most common issues are easy to fix at home. 

Of course, there may be times that a professional input is needed and it’s really important to have your scooter looked at in these situations to ensure it continues to operate safely and smoothly.